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Returns Policy

Returns Policy

All our products come with a 14 day no-quibble money-back guarantee. If you are unhappy with your purchases for any reason simply e-mail us at returns@capguns.co.uk quoting your order number. We will reply to your e-mail within 24 hours quoting a returns number. You will be refunded within 3 business days after we receive your returns package.

Unfortunately we cannot refund the postage costs involved in returning the item to us. We recommend using recorded delivery when returning your items.  All refunds will be refunded directly into the PayPal account used during purchase or onto the card with which the purchase was made. We will only accept returns for refund within the first 14 days after purchase and we can only exchange or refund a product if the packaging is unopened and the tags are still on the item and the item is received back in an undamaged state.   If you return an item that has clearly been misused or dropped, the refund or exchange will not be approved, and the item will not be returned to you free of charge.


All return products should be sent to the address below:

Cap Guns (Returns)
4 Bridge Street
Marston
Grantham
Lincolnshire
NG32 2HL

PLEASE ENSURE YOU USE THE CORRECT POSTAGE, AND QUOTE YOUR RETURNS NUMBER ON THE TOP LEFT OF THE ENVELOPE WHEN SENDING YOUR RETURNS PACKAGE TO US AT THE ABOVE ADDRESS, THIS WILL HELP US TO PROCESS YOUR REQUEST AS QUICKLY AS POSSIBLE.